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Cosmetic & aesthetics · clinic specialist

In March 2024 the TGA withdrew the words you were told to use instead.

Anti-wrinkle injections. Dermal fillers. Those were the safe substitutes for a decade. They are no longer expressly permitted, and the guidance now says to advertise the consultation rather than the treatment. Most Australian aesthetics advertising has not caught up.

  • Copy written to the current TGA position, not the one that expired in 2024.
  • We audit the booking menu, because it is an advertising surface too.
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Cosmetic & Aesthetics clinics, in their accounts.

Real cosmetic & aesthetics accounts we built and run. Click any tile to read the full case.

Section · 01
In their words

From clinic owners.

Section · 02
“
Working with the team has been a game-changer for our clinic's digital marketing. They brought clarity, strategy, and serious expertise to our paid media.
Shaely Pynt
Shaely Pynt
Founder · Curated Skin Aesthetics
“
Nothing is ever too much trouble, and the team consistently go above and beyond to deliver quality outcomes. It's clear they genuinely care about their clients.
Lily Carafa
Lily Carafa
Head of Office · MGIDC
How we work

Onboard → Build → Launch → Run.

Every cosmetic & aesthetics clinic moves through the same four phases. Nothing custom. Nothing slow.

Section · 03
Day 0
1

Onboard

20-min call. Services, USPs, locations, budget, Google Ads access. No 90-minute workshops.

Days 1–4
2

Build

Campaigns, ad groups, cosmetic & aesthetics-specific copy, conversion tracking. All drafted and waiting for your tick in the portal.

Day 7
3

Launch

Campaigns live. Tracking hydrated. Every call, form and SMS into one inbox.

Ongoing
4

Run

Weekly Friday email on what we changed. Monthly report on conversions, spend and ROI. Milestone alerts on new bests.

The rule change that reset the category

The euphemisms stopped being safe in March 2024.

Most cosmetic injectables contain prescription-only substances, and under the Therapeutic Goods Act those cannot be advertised to the public. For years the workaround was a generic phrase rather than a brand name, and the TGA permitted it.

That changed. The TGA's position is now that it no longer expressly permits references to terms such as wrinkle reducing injections or dermal fillers where those terms would lead a reasonable consumer to understand the intention is to promote a prescription medicine. The guidance explicitly extends to acronyms, nicknames, abbreviations and hashtags. It also declines to publish a list of acceptable substitute terms, which is uncomfortable but consistent: there is no magic word, because the test is what the consumer understands.

The one piece of positive guidance offered is to advertise the consultation rather than the treatment. That is a genuinely different campaign architecture from the one nearly every Australian aesthetics clinic is running.

What you may and may not name

Advertisability is a per-product question now.

This is the lookup nobody publishes, and it is the difference between a campaign that runs and one that creates an exposure. The line is drawn by whether the product is a scheduled medicine or a device.

Product or modalityRegulatory statusCan it be named in advertising
Botulinum toxin, all brandsPrescription only medicineNo
Hyaluronic acid fillersPrescription only medicineNo
Poly-L-lactic acid injectablesPrescription only medicineNo
Injectable hyaluronic acid bio-remodellersPrescription only medicineNo
Polynucleotide skin treatmentsClass III medical device, not scheduledYes
PDO threadsClass III medical device, not scheduledYes, where listed on the ARTG
Lasers, IPL, RF, ultrasound devicesMedical devicesYes, subject to the advertising code
Platelet rich plasmaOutside scope where no scheduled substance is involvedThe TGA calls this complex. Take advice

The practical consequence is that a clinic's advertisable menu and its revenue menu are different documents. Devices, threads and energy treatments can be named and priced. The highest frequency, highest revenue service cannot be named at all.

Where the demand actually is

The demand sits on the word you cannot use.

Australian monthly search volumes, Q3 2026. This asymmetry is the central strategic problem of the category and we have not seen another page state it.

The prescription medicine brand name
14,800
Cannot appear in an ad or on a landing page. Google withholds the top of page bid
Lip fillers
9,900
Also a prescription only medicine
Skin needling
8,100
A device. Fully advertisable
Anti wrinkle injections
1,600
The old euphemism, now withdrawn
Cosmetic injectables
1,000

Source: Medical Marketing Group Australian benchmarks, Q3 2026, from Google keyword planning data.

You can be Google-compliant and still in breach
Google's own restricted drug terms list catches the toxins but not the fillers. Australian law catches both. So a campaign that passes Google's policy review can still be advertising a prescription medicine to the public. This is the trap that catches careful operators: platform approval is not regulatory approval, and Google will happily run an ad the TGA would not. There is also no route out through certification, because an ordinary cosmetic clinic is not one of the business types Google certifies.
Go deeper

The cosmetic & aesthetics detail, page by page.

Straight answers

Questions clinic owners actually ask

Can an Australian clinic advertise anti-wrinkle injections?
Not as a safe substitute any more. Since March 2024 the TGA no longer expressly permits references to terms such as wrinkle reducing injections or dermal fillers where a reasonable consumer would understand the content is promoting a prescription medicine, and the position extends to acronyms, nicknames, abbreviations and hashtags. The TGA has declined to publish a list of acceptable alternative terms, because the test is consumer understanding rather than specific wording. Its one piece of positive guidance is to advertise the consultation rather than the treatment.
Can a cosmetic clinic publish prices for injectables?
No. The TGA's position is that stating a price against a prescription-only injectable, whether a total or a per unit figure, constitutes advertising the medicine. The exemption that allows pharmacies to publish price lists cannot be met by a clinic, because it requires a list of at least 25 medicines presented alphabetically and grouped by schedule. One practical consequence worth noting is that price competition in Australian injectables has effectively moved off the public web and into the consultation, which is close to the opposite of the American playbook.
Can I use patient reviews or before and after photos in cosmetic advertising?
Very little of either. The advertising guidelines for higher risk cosmetic procedures treat any positive statement about the experience of, reason for, or outcome of a procedure as clinical, and therefore a prohibited testimonial. That includes linking to images showing outcomes, re-sharing a patient's own post, and even liking or responding to a review. Ahpra suggests disabling review, comment and tagging functions. Separately, the TGA's position is that a before and after image where the change is evidently due to a prescription injectable is likely to be advertising that medicine.
How often do injectable treatments actually need repeating?
Longer than the industry usually says. The Victorian Government's Better Health Channel, which is the source Ahpra itself points to, states that botulinum toxin wrinkle smoothing may last up to six months and that hyaluronic acid filler lasts about one year, with regular treatments needed to maintain the effect. The three to four month cycle quoted across the industry is widely repeated but is not supported by that source. Since maintenance frequency is the basis of every lifetime value calculation in this category, it is worth using the government figure rather than the trade one.
What is a cosmetic patient actually worth over a year?
The only credible published Australian figure we have found comes from a listed clinic group's results, which disclosed average annual client spend of $969, up from $914 the previous year. Against a category average cost per click of $4.17 that changes the maths substantially. A first visit worth a few hundred dollars makes paid search look marginal, and the same acquisition against $969 of annual spend, repeating across years, does not. This is why the conversion signal stopping at the first booking is the central commercial failure in the category.
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