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Optometry · clinic specialist

The eye test is free. Which makes a booking worth almost nothing.

94 per cent of Australian optometry services are bulk billed, and Optometry Australia's own estimate is that a sustainable consultation costs more than $50 above the Medicare schedule fee. So the conversion every optometry account optimises towards is a loss leader. The margin is in what happens next.

  • We value a booking on what it dispenses, not on the exam.
  • We plan the year around the optical benefit cliff, not around a flat budget.
  • Live in 7 days, or your first month is free.
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Recognised by
Best Google Ads Campaign · AU 2025Global recognition for paid mediaGlobal Search Awards 2025 FinalistAFR Fast 100 · #18
Recent work

Optometry clinics, in their accounts.

Real optometry accounts we built and run. Click any tile to read the full case.

Section · 01
In their words

From clinic owners.

Section · 02
“
Nothing is ever too much trouble, and the team consistently go above and beyond to deliver quality outcomes. It's clear they genuinely care about their clients.
Lily Carafa
Lily Carafa
Head of Office · MGIDC
“
The team are professional, responsive, and easy to work with. They provide clear insight into performance and deliver measurable results across paid media.
Ho N.
Ho N.
Head of Sales · AACAE
How we work

Onboard → Build → Launch → Run.

Every optometry clinic moves through the same four phases. Nothing custom. Nothing slow.

Section · 03
Day 0
1

Onboard

20-min call. Services, USPs, locations, budget, Google Ads access. No 90-minute workshops.

Days 1–4
2

Build

Campaigns, ad groups, optometry-specific copy, conversion tracking. All drafted and waiting for your tick in the portal.

Day 7
3

Launch

Campaigns live. Tracking hydrated. Every call, form and SMS into one inbox.

Ongoing
4

Run

Weekly Friday email on what we changed. Monthly report on conversions, spend and ROI. Milestone alerts on new bests.

The structure of the business

One visit, two regulators, and only one of them governs the money.

An Australian optometry appointment splits neatly in half. The eye examination is a regulated health service under Ahpra, bulk billed in about 94 per cent of cases, paying a Medicare benefit of $67.85 against a schedule fee of $79.80. The glasses are an unregulated retail product governed by the Australian Consumer Law, and optical dispensing is not an Ahpra registered profession at all.

The penalties are not remotely comparable. A health advertising breach carries up to $60,000 for an individual and $120,000 for a body corporate. An Australian optical retailer was penalised $3.5 million by the Federal Court in 2020 over misleading charitable claims, having sold 328,010 pairs of glasses while donating 3,181 frames.

No other clinic type on this site has that structure. It means an optometry practice needs its clinical advertising checked against one rulebook and its retail advertising against a completely different and considerably more expensive one.

The most predictable demand cycle in Australian healthcare

Optical services jump into December. Everything else falls.

Change in service volume from the September quarter to the December quarter, calculated from APRA's own quarterly private health insurance data. This is not a survey or an estimate, it is the whole industry's claims.

Optical
+52.7%
2025. The effect has grown from +33% in 2015
Dental
+4.0%
Physiotherapy
-9.5%
Falls into December
Chiropractic
-10.3%
Falls into December

Source: Calculated from APRA quarterly private health insurance statistics, June 2026 release. Method validated against APRA's separately published December 2019 figures.

What the funds actually pay

Optical extras limits, and the carve out that matters.

The limits are modest and the deadline is real. Note the last column, which is the fact almost nobody knows.

Fund productAnnual optical limitResetRolls over?
Australian Unity Top Extras$300 per person1 JanuaryNo
HCF Top Extras$275 per person1 JanuaryNo
HBF Top 70$275 per person1 JanuaryNo
Teachers Health Top Extras$260 per person1 JanuaryNo
Defence Health Top Extras$255 per person1 JulyNo
Bupa Super Extras$250 per person1 JanuaryNo
ahmVaries1 JulyRollover offered, optical excluded
GMHBA SmartCare BoostVaries1 JanuaryRollover offered, optical excluded

Read from each fund's own product documents. The two funds in this set that do offer a rollover both explicitly exclude optical from it, which makes 31 December a harder deadline for optometry than for dental or physiotherapy.

Ahpra's rule about the word free names Medicare
The guidelines state that the public generally consider free to mean absolutely free, and that when the costs of a free offer are recouped through a price rise elsewhere or through other sources such as Medicare, the offer is not actually free. That is optometry's single most common advertising claim described almost exactly. It does not mean you cannot advertise bulk billed eye tests. It means the claim needs the eligibility conditions attached, including the Medicare card requirement and the interval rules, rather than a bare FREE EYE TEST headline.
Go deeper

The optometry detail, page by page.

Straight answers

Questions clinic owners actually ask

How often does Medicare cover an eye test in Australia?
The popular answer, one test every three years, is wrong, and this is the most useful misconception in the category. The 36 month interval applies to the initial comprehensive consultation for patients under 65, and 12 months for patients 65 and over. But separate items exist for a significant change in visual function, for new signs or symptoms unrelated to an earlier course of care, for a progressive disorder, and for a mydriatic examination in diabetes. Each permits a further comprehensive consultation inside that window. The limit is on the initial consultation, not on Medicare funded care.
What is an optometry appointment actually worth?
Very little on its own, which is the central commercial fact of the vertical. Around 94 per cent of Australian optometry services are bulk billed, the Medicare benefit is $67.85, and Optometry Australia's own analysis puts the cost of delivering a sustainable comprehensive consultation at more than $50 above the schedule fee. Their chief executive has said plainly that many practices make their money in the retail space and loss lead on clinical care. So a booking optimised at face value is being optimised against roughly zero gross margin, and the number that matters is revenue per booked exam.
When do optical benefits reset?
For most funds on 1 January, though not all: Defence Health and ahm run on the financial year and reset on 1 July, and some smaller funds use the policy anniversary. The safest way to phrase it in advertising is that most funds reset on 1 January and the patient should check theirs. The critical detail is that the deadline is the date of service rather than the date of claim, so the copy needs to say book by 31 December rather than claim by.
Why is December so busy for optometrists?
Because unused optical benefits are forfeited and, unlike some other extras categories, they are not rolled over. APRA's own data shows optical service volume rising 52.7 per cent from the September quarter to the December quarter in 2025, while dental rose only 4 per cent and physiotherapy and chiropractic actually fell about 10 per cent. The December quarter takes about 31 per cent of the year's optical benefits. One nuance worth knowing: it is a volume effect rather than a basket size effect, since the average benefit per service is flat across quarters. More people come in, they do not each spend more.
What does a Google Ads click cost for an Australian optometrist?
Nobody publishes it, and we would rather say so than invent one. The best Australian healthcare benchmark set covers 22 clinical niches and optometry is not among them. The most quoted figure in circulation, of five to ten dollars a click, is Canadian. The one Australian optometry number in print is arithmetic rather than measurement, assuming a one dollar click and two ten per cent conversion steps to reach roughly $100 per new patient. For context, verified Australian figures put general practice at $2.85 a click and dental at $11.74, which brackets the likely range without pretending to measure it.
A campaign partnership built for clinics

Ads that earn their place in your P&L.

A senior team that lives inside your account. Conversion infrastructure wired in before any ad goes live. Reporting that ties spend to booked appointments, not impressions.

Dedicated account manager

A senior specialist who runs clinic accounts day to day.

Clinic-only specialists

Every keyword, headline and account structure built inside real Australian clinic accounts.

Award-winning team

Winner, Best Google Ads Campaign, Australia 2025. Google Partner. AFR Fast 100.

When you're ready
We will be too.
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